Job Details

Job Summary

Prepares all alcoholic beverages for guests and venue servers. Actively takes orders, conducts full and complete food/beverage service, and monitors guests' bar/dining experience. Interacts with the bar guests, employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.

Job Activities

• Maintain professional appearance standards as directed in the Company Employee Handbook.
• Anticipate and accommodate the needs of the guests.
• Provides professional and exceptional service.
• Presents menus, answers questions and make suggestions for all food and beverage items.
• Informs guests of all food and beverage specials, with prices.
• Required to solicit any allergy or dietary restrictions from each guest.
• Accurately enter all orders into the POS system and follow proper cash/payment card procedures.
• Ensures the delivery of all food and beverage to the guests at the bar and lounge (where applicable).
• Maintain general cleanliness of bar and bar area, and the entire venue.
• Makes sure all liquor displays and shelving are organized, and par levels are maintained.
• Follow supervisor's instructions, communicate with and support co-workers, be a team player.
• Possesses in-depth knowledge of all food and beverage menus and the company.
• Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards.
• Complies with Department of Health and company sanitation standards.
• Accurately completes all end-of-shift financial procedures.
• Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers and chefs.
• Properly sets-up the bar stations, performs side-work and other opening/closing procedures as directed by management, including:
• Ensures the bar and bar area are clean and free of debris
• Sets bar with proper equipment, and settings as required
• Wipes down bar-top, bar stools, lounge tables and chairs
• Stocks bar-stations with prescribed supplies
• Performs opening and closing side-work as prescribed
• Properly follow all beverage requisition procedures
• Reports all breakage, damage of equipment or furniture immediately to management.
• Attends and participates in daily pre-service meetings.
• Attends and participates in any training sessions or departmental meetings.
• Learn by listening, observing other team members and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Demonstrates knowledge of Company, its partners and supporting hotel environments.
• Works as part of a team and provides help and support to all fellow team members.

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