Job Details

Part-Time Customer Service Agent - DFW Airport

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!

The Customer Service Agent plays an important role in providing exceptional service to passengers and visitors at the airport. This role involves welcoming passengers, assisting with inquiries, and offering support with check-in and boarding processes. The Customer Service Agents must ensure compliance with airline policies, security regulations, and safety procedures, while also addressing passenger concerns and providing solutions. You will collaborate with various airport departments to facilitate a seamless passenger experience, contribute to maintaining a positive airport environment, and uphold high standards of customer service excellence.

Responsibilities include greeting and assisting passengers at the airport with check-in, boarding, and general inquiries; providing accurate information on flight schedules, gate assignments, and airport services; handling passenger check-in and baggage processing efficiently and courteously; assisting passengers with self-service kiosks and online check-in procedures; effectively resolving customer issues and complaints in a professional and timely manner; making announcements and keeping passengers informed about flight changes and boarding times; ensuring compliance with all airline and airport regulations and procedures; handling the boarding process, including verifying travel documents and issuing boarding passes; coordinating with ground staff and crew to ensure a smooth passenger experience; processing ticket sales, upgrades, and re-bookings as needed; maintaining a thorough knowledge of frequent flyer programs and other customer loyalty services; collaborating with security personnel to ensure passenger safety and security; keeping the work area clean, organized, and stocked with necessary materials; participating in ongoing training and development to enhance customer service skills; exemplifying PrimeFlight customer service and safety standards; and performing any additional duties as assigned by management.

Qualifications include being 18 years of age or older, legally authorized to work in the country of employment, communicating effectively in English (reading, writing, speaking), having one year of customer service experience, effectively communicating with colleagues and clients, both in-person and through electronic means, passing a background check and drug screen, eligibility to acquire needed credentials and clearances, and being flexible to work various shifts including nights, weekends, and holidays.