Job Details

Equal Employment Opportunity

Race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate shall not be a factor in employment for this position. Due to the nature of hospital services, it may become necessary to work extended hours.

Position Summary

Maintains safe and secure environment for patients, visitors and employees by patrolling and monitoring premises and personnel. Prevents losses and damage by reporting irregularities; informing violators of policy and procedures. Controls traffic by directing traffic. Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.

Position Supervisory Responsibilities

Reports To: Security Supervisor

Supervises: None

Position Requirements

Minimum Education: High school diploma or GED.

Minimum Work Experience: None

Required Licenses/Certifications: None

Required Skills, Knowledge, and Abilities: Must successfully pass criminal background check. Basic computer knowledge. Knowledge of investigative procedures, de-escalating violence, facility security, infant/child abduction and protection mechanisms.

Preferred Qualification: None

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of Security Officer I, the employee is frequently required to walk; use hands to finger, handle, or feel objects, tools or controls; and talk or hear. The employee is occasionally required to stand; sit; reach with hands and arms; climb or balance; stoop; kneel, crouch or crawl; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

While performing the duties of this job, the employee occasionally works near moving mechanical parts; in high, precarious places; in outside weather conditions; and with explosives and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, extreme cold, extreme heat, risk of electrical shock, risk of radiation and vibration. The noise level in the work environment is usually moderate.

Quality Behavioral Expectations

Generally and in all job specific duties: Uses critical thinking skills to determine evidence based solutions. Systematically gathers and reviews pertinent information to prevent errors (PDCA -- Plan, Do, Check, Act). Pursues individual or team learning and growth opportunities to continually build skills. Understands and abides by all safety regulations.

Service Excellence Behavioral Expectations

Generally and in all job specific duties: Maintains patient confidentiality. Rounds regularly with patients, direct reports and/or customers. Uses telephone and elevator etiquette. Acts as an employee ambassador. Committed to know hospital service lines and shows pride in our organization. Uses AIDET when dealing with internal or external customers.

Fiscal Responsibility Behavioral Expectations

Generally and in all job specific duties: Takes responsibility for solving problems. Treats company resources responsibly. Performs work functions timely and accurately. Respects our environment; keeps public areas neat and clean and returns supplies to the appropriate areas.

People Behavioral Expectations

Generally and in all job specific duties: Supports the team through good attendance. Maintains a professional appearance. Creates a positive team environment; flexible and supportive setting an example of cooperation. Uses meaningful communication; provides honest feedback that is valuable and not critical and discourages negative talk and gossip. Respect co-workers.

Job Specific Functions

1. Demonstrates an understanding of and adherence to the HMHD Compliance Plan.
2. Conduct reflects HMHD's values and a commitment to HMHD's Code of Conduct.
3. Attends the required corporate integrity and compliance training and education programs.
4. Demonstrates proficiency in understanding the materials presented during the corporate integrity and compliance training and education program.
5. Complies with all HIPAA standards.
6. Provides a visible deterrence to crime and prohibited activities by patrolling the buildings and grounds of the facility.
7. Responds quickly and effectively to emergent and nonemergent situations.
8. Ensures only authorized staff are admitted onto facility premises.
9. Escorts visitors, patients and staff to and from parking areas.
10. Assists motorists who become stranded on facility property.
11. Performs all aspects of care and service in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.
12. Supports and maintains a culture of safety and quality.
13. Maintains current information in lost and found logs. Notifies individuals when items reported as missing are located.
14. Issues facility keys to authorized facility staff.
15. Serves as a member of the Fire Response Team and responds to code RED.
16. Investigates incidents of unusual circumstances reported by facility staff, visitors, physicians or patients and reports all incidents, verbally or through general incident form, by the end of each shift.
17. Writes accurate, clear and legible incident reports and documents investigatory steps and results.
18. Responds to emergency calls for assistance to control disorderly conduct or combative patients including assisting patient care staff in restraining patients.
19. Patrols buildings and grounds; inspects doors, windows and locks to determine level of security.
20. Patrols parking areas to detect any irregularities.
21. Inspects outgoing parcels as necessary to prevent theft of facility property.
22. Reports all safety and fire hazards observed on routine patrols and inspections.
23. Periodically conducts security classes for new staff and refresher security classes for current staff.
24. Assists and gives courteous responses to any inquiries made by patients, visitors or staff.
25. Monitors the facility using electronic security equipment (closed-circuit television, alarms, etc.).
26. Enforces all facility policies and procedures as assigned by administration and the Security Department Manager.
27. Participates in performance improvement activities.
28. Performs all other responsibilities as directed.
29. Adheres to dress code, appearance is neat and clean.
30. Completes annual education requirements.
31. Maintains regulatory requirements.
32. Maintains patient and staff confidentiality at all times.
33. Reports to work on time and as scheduled, completes work within designated time.
34. Wears identification while on duty, uses computerized punch time system correctly.
35. Completes in-services and returns in a timely fashion.
36. Attends annual review and department in-services, as scheduled.
37. Attends at least 10 staff meetings annually, reads and returns all monthly staff meeting minutes.
38. Represents the organization in a positive and professional manner.
39. Actively participates in performance improvement and continuous quality improvement (CQI) activities.
40. Complies with all organizational policies regarding ethical business practices.
41. Communicates the mission, ethics and goals of the facility, as well as the focus statement of the department.