Job Details

The Home delivery Customer Service position is responsible for referring complaints of product or service failure to appropriate departments for investigation, coordinating customers' service needs with other departments as required.

Primary Responsibilities

• Acts as a liaison between stores and service providers to be responsive to customer needs and requests

• Inspects all products prior to customer pick-up

• Acts as liaison between customers and various company departments

• Resolves customer problems and complaints within guidelines

• Moves physical goods

• Sets up some shipments to third parties; change or cancel delivery time

• Performs other related clerical duties

• Cleans up and disposes boxes, packing material, and pallets, as well as general housekeeping of facility and specific product line areas

• Rotates through different departments, as necessary, to meet the demands of the business

• Participates in ongoing training regarding technology upgrades and new systems applicable to the position

• Performs all job tasks assigned by the leadership staff to achieve and maintain daily productivity and quality goals

Knowledge, Skills, and Abilities

• Mechanical aptitude to assemble furniture pieces

• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice

• Possess a complete understanding of training and communication resources relevant to the position

• Maintains an awareness of loss prevention, security and safety following the guidelines as outlined in the Company Code of Conduct and Associate Policy manuals

• Good communication skills

• Ability to work in a team environment

• Attention to detail

• Basic English Language proficiency

Experience Required

• Previous related work experience

• High School Diploma or GED equivalent

Physical and Visual Activities

• On a daily basis, must be able to constantly have visual acuity near and far, stand, operate computers/POS/office equipment, move around the facility and communicate. Ability to frequently handle paperwork and/or remain stationary. May occasionally lift, carry, reach, kneel, crawl, push/pull, climb, balance, bend, crouch, twist or have foot controls for operating equipment.

Physical Demands

• Movement of product, supplies and/or boxes to and from all levels of the store and stockroom. Ability to move and/or lift up to 65 lbs to a height of 3-4 feet; heavier product with team assist. Furniture: Ability to move up to 300 lbs with appropriate equipment.

Environmental/Atmospheric Conditions

• Hot/cold temperature changes, concrete floors, odors, dust and mechanical/electrical/chemical hazards possible

**In accordance with applicable law, associates will be provided with reasonable accommodations as necessary and appropriate to perform the positions requirements.

NOTE: The KRAs and other aspects of the job listed on this job description should not be construed to contain every function/responsibility that may be required to be performed by an associate in this job. Associates are required to perform other related functions as assigned.

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.