Job Details

divh2Whataburger of Mesquite, Inc. Team Member/h2pApplicants must be 16 or older and legally authorized to work. The Team Member is a business partner responsible for fulfilling the purpose of Whataburger by promptly ensuring each customers experience meets or exceeds expectations. The Team Member fulfills these expectations by guaranteeing each customer a hot, freshly-prepared product, of the highest quality ingredients; made to order and promptly served in a comfortable, clean, friendly restaurant. To begin the path for career success at Whataburger, Team Members will participate in skills development program and will be required to achieve certification in specific stations associated with the position./ppBenefits include competitive weekly pay, a referral bonus program, schedule flexibility, development and career growth opportunities, tuition reimbursement program, discounted meals, service awards, scholarship program, Whataburger Family Foundation (hardship grant assistance), chaplain service, paid vacations./ph3Responsibilities/h3pLeadership and Communication:/pulliProtects and promotes the Whataburger Brand at all times./liliNotifies a member of the management team with sufficient lead time when unable to report to work as scheduled./liliChecks with management prior to leaving the restaurant at the scheduled time./liliRecognizes and communicates customer service problems to the manager on duty./liliAttends all meetings and training sessions as required by management./liliSubmits requests for work schedule changes according to management guidelines./li/ulpPeople:/pulliDemonstrates Whataburgers Family Value Proposition, Pride, Care, and Love./liliContinues to learn and improve job skills as directed through performance appraisals./liliLearns and adheres to the guidelines set by Company policy./liliDemonstrates respect for all Whataburger Family Members and treats each with dignity./liliStands out as a role model for others through daily interactions and leadership example and as a resource for other team members./li/ulpSystem:/pulliEnsures all products are prepared according to quality standards, as ordered, and delivered to the customer within Whataburger service time standards, with a no excuses mentality./liliSupports food production through the preparation and stocking of various food items as directed by a member of management./liliPromotes excellence in customer relations to the rest of the team./liliPerforms maintenance tasks as scheduled, or assigned./liliActively participates in all current sales promotions/marketing events during work time./liliOperates all designated food production or customer service stations, as directed./liliLearns and applies the correct location for all items stored and used, such as food products, paper products, cleaning supplies, etc./liliAchieves certification at the specific stations associated with a position./liliAccurately states all Whataburger menu items, product ingredients, and when these items are available for sale to our customers./liliStocks the drink, fry, and dining room stations and grill area to assure continuous service is maintained./liliDemonstrates knowledge of proper storage procedures upon delivery of all produce items. Practices First-In/First-Out (FIFO)./liliEfficiently prepares all produce items to maintain proper par levels, using the proper food handling, rotations (FIFO) and storage procedures./liliMaintains sufficient amounts of prepped produce for the next shift./liliEfficiently prepares sufficient amounts of the needed products as assigned using the proper handling, rotation, and storage procedures./liliFollows established recipes for preparing and serving Whataburgers products./liliMaintains all utensils and food production equipment in good working order by using the correct cleaning, sharpening, and storage procedures at all times. Utilizes proper cutting surfaces./liliFollows correct procedures for lifting and carrying heavy items./liliMops spills or leaks quickly to prevent accidents./liliNotifies the management person on duty of any leaks or equipment failures such as refrigerators/freezers are not maintaining proper temperatures./liliDemonstrates knowledge of proper handling and storage of all sanitizing and cleaning chemicals./liliCleans the customer service areas by following the proper procedures as directed by the management person on duty, including outside landscaping, building entrances, dining room tables and condiment stations, restrooms, and food production and storage units./liliDisposes of all trash properly./liliAchieves certification in all cleaning and sanitation procedures./liliAssumes additional responsibilities as assigned./li/ulpCustomer:/pulliEstablishes and maintains effective working relationships, emphasizing restaurant operations functions within the company and its capacity to serve as a productive team member./liliSupports customer service by stocking stations with an appropriate amount of items to assure continuous service. Understands the order of work relating to taking, preparing, and delivering customer orders./liliAnswers the phone in a courteous, articulate manner, according to Whataburger procedure./li/ulpFinance:/pulliDemonstrates fiscal responsibility with all Company assets./liliFollows company cash handling policies./li/ulpPhysical Requirements:/pulliMust be able to lift up to 50 lbs./liliMust have the ability to stand during entire shift./liliAbility to reach, bend, stoop, lift, shake, stir, pour, carry and push./liliAbility to read (Orders on tickets, Menu Board, receipts, etc.)/liliFrequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood and produce items./liliFrequent washing of hands./li/ulpKey Performance Indicators:/pulliEffectively serves as a team player in supporting the goals of the organization./liliResponsible for the completion of well-defined tasks or projects set by management. Demonstrates teamwork by cooperating with others, working a shift and completing share of the workload./liliArrives at the restaurant with sufficient time to report for work in a clean, complete uniform as scheduled./liliLearns, understands, and performs within the specific guidelines for sanitation and cleanliness whenever working./liliCompletion of station certifications and assessments for each position./li/ul/div