Job Details

Customer Service Representative

FirstSource Healthcare has immediate full time work from home positions available as Customer Service Representative. As a Customer Service Support Agent, providing remote support to paramedics and healthcare professionals. This role is crucial in ensuring timely and accurate communication between patients, providers, and internal departments.

Key Responsibilities:

• Answer inbound calls from patients, providers, and internal staff.
• Provide non-clinical support to paramedics and emergency response teams.
• Document interactions accurately in electronic systems.
• Route calls to appropriate departments or escalate urgent issues.
• Maintain confidentiality and adhere to HIPAA and Kaiser Permanente policies.
• Support scheduling and coordination of patient services when needed.

Required Qualifications:

• High School Diploma or GED.
• Minimum 1 year of experience in a call center or customer service role.
• Typing speed of at least 25-30 WPM.
• Strong verbal and written communication skills.
• Ability to work independently and manage multiple tasks.
• Comfortable using multiple software systems simultaneously.
• Internet speeds: 20mbps down / 20mbps up.
• Home connectivity: Must be cable or fiber internet and wired directly to the router with Ethernet jack for connectivity to PC capability.
• *No Wi-Fi or wireless extenders, No satellite, Starlink, Verizon or T-Mobile 4g/5g.
• *Company will provide equipment; you will only be required to have a UL surge protector to protect equipment.

Additional Remote Work Requirements:

• Must have a private, quiet and dedicated workstation. *No children or babysitting.
• Ability to work flexible hours, including evenings and weekends.
• Ability to attend Training up to 12 weeks Mon-Fri 8am-4:30pm PST -Pacific standard time which is: 9:00am 5:30pm MST (Mountain), 10:00am 6:30pm CST (Central), 11:00am 7:30pm EST (Eastern).
• Ability to work any shifts between 9am-10pm PST -Pacific standard time, Monday - Sunday. Overtime is based on company needs.
• Starting wage: $14 per hour non-negotiable. *Your state minimum wage cannot be higher than starting wage of $14.00. Additional earning potential for perfect attendance each pay period.

Working Environment: This role may involve working with secure and confidential data, requiring adherence to strict data security and privacy standards. Some after-hours or weekend availability may be required during system maintenance, and month end operations.

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.