Job Details

JOB SUMMARY:

Maintain a productive and efficient team, by ensuring staff provides an excellent guest experience either over the phone and/or in the ticket booth along with enforcing departmental standards and policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Guide team through day-to-day tasks.
• Interact courteously with guests in person and/or over the phone.
• Assists guests with booking tickets.
• Answer general garden questions.
• Maintain and enforce basic Dallas Arboretum policies.
• Basic cash management.
• 1st point of contact to de-escalate upset guests.
• Adapt, as needed, to any role in the guest services department.

SKILLS/QUALIFICATIONS:

• High school graduate or G.E.D.
• Customer service experience required.
• Excellent verbal and written communication skills.
• Computer experience required (Microsoft Office products).
• Physical ability to sit, stand and/or walk for extended periods indoors and outdoors regardless of weather conditions.
• Ability to work rotating shifts, including weekends and seasonal evening hours.

To help you stay energized, engaged, and inspired, we offer a wide range of benefits including comprehensive healthcare, a 401K, and Paid Time Off (PTO).

The mission of the Dallas Arboretum and Botanical Garden is to be a garden for all that enriches lives through beauty, learning, and connection. We are a world-class sanctuary where people and plants flourish in the natural environment.

The Dallas Arboretum is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, age, color, ancestry, national origin, place of birth, religion, sex, sexual orientation, gender identity and expression, military or veteran status, genetic characteristics or disability unrelated to job performance.