Job Details

American Airlines Center is one of the nation's top arenas. Since openings its doors in 2001, American Airlines Center has been setting the precedent for sporting and live entertainment events. Bringing in a variety of big name shows and housing both the Dallas Mavericks and the Dallas Stars. American Airlines Center serves more than 2 million guests during 200+ live events each year. We aim to provide genuine, memorable and innovative experiences to every single one of our guests and demand excellence and creativity in everything we do.
The primary responsibility of this position is to ensure successful operation of the Guest Services Equipment Team. Guest Services Equipment Team distribute and maintain building uniforms, supplies, and equipment at all Guest Services Equipment Team locations. Guest Services Equipment Team provide excellent customer service to all employees utilizing the Guest Services Equipment Team.
Essential Functions: include the following, other duties may be assigned.
Guest Services Equipment Team Responsibilities:
* Monitors and tracks uniform inventory for all departments using Guest Services Equipment Team Software
* Organizes and maintain the Guest Services Equipment Team room
* Coordinates uniform fittings with internal departments to ensure proper sizing
* Follows Guest Services Equipment Team Policies and Procedures
* Maintains Guest Services Equipment Team equipment (i.e., racks, hangers, size tags, clothes bins, etc.)
* Distributes uniforms to employees and prepare uniforms for cleaning
* Prepares, distributes, and receives Guest Services & Security equipment (i.e., radios, scanners, wands, etc.)
* Delivers and retrieves table skirts to entry locations
* Sorts event uniforms into laundry bins and prepare to be sent out for cleaning
* Receives and verifies clean uniforms items and re-stock the Guest Services Equipment Team racks
* Collects and logs items in personal Guest Services Equipment Team bags to be sent out for dry cleaning
* Receives and verifies items in personal bag upon return and note any discrepancies in returned dry cleaning items
Guest Services Team Member Responsibilities:
* Embodies the company core values of Integrity, Passion, Teamwork and Excellence
* Provides guests, clients, and team members with the best experience possible while providing excellent customer service and enforcing building policies.
* Is customer-service oriented, with a fan-friendly attitude, and always gives a memorable experience
* Provides guests with accurate event and arena information
* Receives and acts on complaints from team members utilizing service recovery options and established procedures
* Deals with customer problems and complaints up to the level where intervention by a supervisor is required
* Follows instructions from Leads, Supervisors, and Management with a positive and cooperative attitude
* Follows policies and procedures as set forth by the Guest Services Department
* Enforces health and safety building protocols and policies
* Collects lost and found items and turns them in according to Guest Services procedures
* Distributes programs and promotional materials
* Follows re-deployment orders when called upon to work in other areas without notice
* Ensures their own availability and scheduling on the online electronic scheduling system
* Demonstrates on time attendance and works scheduled events
* Must present neat and professional appearance
Education & Qualifications:
* Preferred 6 months related experience or training or equivalent combination of education and experience
Physical Demands & Work Environment:
* Requires extensive mobility to walk and to stand for up to 6 hours without a set break
* Requires the ability to use hands and fingers to handle/ feel clothing
* Requires the ability to reach with hands and arms overhead to pick up clothing from storage rails and place clothing on rails when stocking
* Requires the ability to walk, talk, and hear
* Requires ability to see in order to identify employees and different items of clothing
* Requires the ability to lift and/or move up to 25-35 pounds
* There are no set breaks; breaks are discretionary
* Noise level in work areas is usually moderate, however, during events; the noise level may be loud
* Employees must be able to work in the evenings, weekends and holidays as required
* Requires ability to perform all essential functions indoors/outdoors exposed to the elements (heat, cold, humidity, rain, snow, and wind).
AMERICANS WITH DISABILITIES ACT - JOB ACCOMMODATION REQUESTS
Any individual who requests a job accommodation due to a physical or mental impairment will require a dialogue with Human Resources to determine if the individual can perform the essential duties of the job, with or without a reasonable accommodation. Medical documentation will be required to support any request for medical restrictions that impact job duties.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.