Job Details

Job Posting

Hours of Responsibility: Monday - Friday: 1st Shift (8 am - 5 pm)

Essential Duties and Responsibilities:

- Greet clients and visitors with empathy and professionalism.

- Answer and direct phone calls, emails, and inquiries in a timely and respectful manner.

- Maintain confidentiality and uphold HIPAA standards at all times.

- Ensure the reception area is clean, organized, and trauma-informed (e.g., calming dcor, accessible materials).

- Monitor client flow and communicate with clinicians regarding appointment status.

- Handle emergencies or escalations calmly and appropriately, following organizational protocols.

- Support administrative tasks such as data entry, filing, and mail distribution.

- Greets and registers visitors.

- Informs employees of the visitor's arrival, and directs visitors to appropriate meeting room.

- Answers and transfers phone calls, or relays messages.

- Collects and distributes mail.

- Schedules meetings or interviews, and arranges for conference rooms or makes other logistical arrangements as required.

- May perform occasional clerical duties, such as data entry, filing, or photocopying.

- Performs other duties as assigned.

Competencies:

- Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws.

- Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills. Effective verbal and written communication skills. Excellent organizational skills with the ability to prioritize workflow. Demonstrates sensitivity