Job Details

Litigation Claims Supervisor – Commercial Auto & Bodily Injury

Position Summary

Join a dynamic and growing organization as a Litigation Claims Supervisor, where you will provide daily leadership and direction to a dedicated team of 6–9 Litigation and Bodily Injury claims adjusters. This highly visible, on-site role is based in Westlake, Texas.

In this role, you will be crucial in ensuring the consistent delivery of high-quality claim handling and customer service within the Commercial Auto division. You will utilize strong critical thinking and judgment to guide your team in the proper resolution of claims, fostering an environment of accountability, teamwork, and professional development. As a leader, you will coach and guide your team through organizational and industry changes, promoting an entrepreneurial spirit and driving outstanding achievement of unit and company goals.

Key Responsibilities

Team Leadership & Performance Management

• Lead and manage a team of 6–9 commercial lines claims adjusters to meet or exceed key performance indicators (KPIs), metrics, and best practices on a monthly and quarterly basis.
• Provide clear daily goals and solutions to address challenges in work completion and customer service.
• Offer direction, leadership, and training on coverage, investigations, and claim evaluations, ensuring adherence to company policy and regulations.
• Conduct management oversight and quality assurance reviews on all open claim inventory (both non-litigated and litigated files).
• Authorize reserve and settlement decisions according to established company guidelines.
• Champion a diverse, inclusive, and trusting work environment, encouraging staff to professionally challenge the status quo and identify improvements.

Technical & Compliance Oversight

• Ensure 100% compliance with all claim adjuster licensing requirements.
• Act as a professional representative of the organization to both internal and external customers.
• Communicate information to Senior Management and the claims or legal management team regarding claim files with unusual circumstances or excess exposure potential.
• Maintain strict confidentiality concerning sensitive information and employee matters.

Required Qualifications

• Experience: A minimum of 7+ years of Auto Bodily Injury and litigated claims experience is required.
• Supervisory Background: Prior experience of 3–5 years in a claims supervisory role is mandatory.
• Technical Skills: Must possess a strong technical and administrative background in auto claims handling.
• Licensing: A Texas Adjuster license is required.
• Education: A High School Diploma or equivalent is required; a Bachelor's degree is preferred.

Workplace & Environment

This is an On-Site position based in Westlake, Texas. The ideal candidate must be able to work independently on technical and administrative matters in accordance with company policy and procedures.