Job Details

Our patients are our number one priority! We're committed to giving children back their childhood!

Job Posting Title:
Patient Access Rep I or II

Location:
Dallas - Hospital

Additional Posting Details:

Monday - Friday (4, 10 hour shifts)

Job Description:

Duties/Responsibilities

• Responsible for monitoring daily call center efficiency
  
• Maintain departmental processes by ensuring quality assurance
  
• Serve as a subject matter expert by supporting staff and downstream departments
  
• Responsible for the on-boarding of new hires
  
• Manage a high volume of incoming and outgoing telephone calls
  
• Accurately schedule and re-schedule patient appointments in a timely manner
  
• Accurately pre-register specific data elements prior to the patients scheduled date of service
  
• Effectively communicate and coordinate patient appointments with downstream departments
  
• Add insurance coverage and update the billing system to reflect the insurance status of the patient
  
• Responsible for completing assigned work queues
  
• Alter clinic schedules in electronic medical record (EMR)
  
• Assist with departmental coverage as requested
  

• High school diploma or equivalent required
• Associate's degree preferred
• Medical appointment scheduling experience preferred
• Knowledge of hospital call center duties are helpful
• Minimum typing speed of 40 wpm required
• Must possess excellent written and verbal communication skills
• Ability to manage multi-line phone system and headset needed
• Demonstrate basic knowledge of child development in order to communicate effectively with infant, toddler, preschool, school age and adolescent children as well as their families and adults
• Good computer and public relations skills needed