Job Details

SPANISH TOLL PROCESSING CALL CENTER REPRESENTATIVE (Full-Time)

Join to apply for the SPANISH TOLL PROCESSING CALL CENTER REPRESENTATIVE (Full-Time) role at MassMarkets.

4 weeks ago - be among the first 25 applicants.

Position Overview

Customer Service Representative supporting commercial and public sector clients. Location: Dallas, TX.

In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with products, process?related inquiries, and professionally represent some of the most recognizable brands in the world.

Schedules vary; we aim to accommodate work preferences. Training and advancement opportunities are available.

Position Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Listen to customers, understand their needs, and resolve customer issues.
• Research systems to find missing information; coordinate with other departments.
• Follow client program processes and perform all tasks professionally.
• Utilize systems and technology for account management tasks.
• Accurately document and process customer claims.
• Follow all required scripts, policies, and procedures.
• Use knowledge base and training to answer questions accurately.
• Comply with requirements for confidential and personal information.
• Escalate issues appropriately to managerial teams.
• Ensure first call resolution via problem solving.
• Attend meetings, training, and stay updated on program knowledge.
• Adhere to attendance and schedule requirements.

Candidate Qualifications

Ideal candidates are highly motivated, energetic, and dedicated.

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Experience with data entry using a computer.
• Speak and read English fluently.
• High?speed internet connection (20?Mbps+ download).
• Excellent organizational, written, and oral communication skills.
• Type swiftly and accurately (20+ wpm).
• Work regular scheduled shifts including training period.
• Basic Microsoft Office Suite knowledge.
• Familiar with Windows PC applications; ability to learn new systems.
• Highly reliable with regular attendance.
• Evaluate, troubleshoot, and follow up on customer issues.
• Conflict resolution, problem solving, negotiation aptitude.
• Customer?service oriented (empathetic, responsive, patient).
• Ability to multi?task, stay focused, and self?manage.
• Strong team orientation and customer focus.
• Thrive in fast?paced, changing environment.
• Excellent interpersonal skills.

Preferred (Not Required)

• One year of experience in customer service, technical support, inside sales, back?office, chat, or administrative support in a contact center environment.
• Work at home experience.
• State or Federal work experience.

Conditions of Employment

• Authorized to work in the country where the position is based.
• Willing to submit to Level II background/security investigation with fingerprint; offers contingent on results.
• Willing to submit to drug screening; offers contingent on results.

Compensation Details

Starting compensation is based on experience. We offer various benefits and incentives.

Benefits

• Paid Time Off: PTO and paid holidays.
• Incentives & Rewards: daily, weekly, and monthly contests with cash bonuses and prizes.
• Health Benefits: full?time employees eligible for comprehensive medical, dental, and vision coverage after 60 days.
• Retirement Savings: retirement savings programs where available.
• Disability Insurance: short?term disability coverage.
• Life Insurance: life insurance options.
• Supplemental Insurance: accident and critical illness insurance.
• Career Growth: internal promotion opportunities.
• Paid Training: earn while learning.
• Fun, Engaging Work Environment: team?oriented culture.
• Casual Dress Code.

Physical Requirements

This job operates in a professional office environment. Requires sitting or standing for long periods while using a computer and phone headset. Occasional movement, reaching, and lifting up to 40 pounds is required.

Reasonable Accommodation

Consistent with ADA, policy to provide reasonable accommodations when requested by qualified applicant or employee.

Diversity and Equality

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal?opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

About MCI

MCI helps customers with CX and DX challenges, providing outsourcing, staffing, contact center services. MCI has facilities across several countries and employs over 10,000 people across many brands.

Disclaimer

The purpose of the above job description is to provide a general overview. It is not all?inclusive. The employer may revise it. Employment may be terminated at any time.