Job Details

Clerical Worker

PeopleReady of Dallas, TX is now hiring Clerical Workers in Dallas, TX! Apply today and you could start as soon as this week. As a PeopleReady associate you'll benefit from:

• Connections and experience with some of the top companies in your area
• Great benefit package options
• Get matched to jobs quickly
• Competitive pay and steady schedule
• The ability to see your schedule and track your hours right from our easy-to-use app, JobStack!

Pay Rate: $18/hour

What you'll be doing as a Clerical Worker:

• Assist with daily administrative tasks such as answering phone calls and responding to emails
• Data entry and record keeping
• File forms and documents
• Provide excellent customer service to staff and visitors
• Maintain a neat and organized office environment
• Field inbound customer service support calls, often during periods of high volume
• Offer required upsells, make compelling offers, present appropriate alternatives, and ask for the sale
• Act as a liaison to the sales team and share leads
• Apply active listening skills, interject, and paraphrase appropriately to best understand the customers needs and wants
• Provide knowledgeable answers to questions about products, pricing, and availability
• Help customers navigate the website and place orders online
• Work with customers to resolve product returns, shipping inquiries, and order status questions
• Answer questions from customers or individuals on how a product operates or direct them to the appropriate person
• Troubleshoot customer service problems
• Order and Quote Management:
• Process orders in a fast-paced environment
• Edit orders received for price and specifications
• Inform customers of unit prices, shipping dates, anticipated delays, and any additional information needed
• Accurately enter data into the computer system
• Record or file copies of orders received
• Follow up on orders to ensure delivery by specified dates
• Compute price, discount, and shipping charges as required
• Receive and check customer complaints
• Confer with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments
• Make sure that quotes are processed through the quoting process in a timely manner
• Type quotes and maintain files for all processed quotes
• Responsible for sending new pricing, with the correct multiplier, to all customers
• Administrative Support:
• Perform various administrative support tasks including invoicing, filing, payment processing, customer account maintenance
• Compile statistics and prepare various reports for management, as needed
• Work with internal departments to meet customer needs

Available shifts: Shift Timings - 1st Shift (Day)

Job requirements:

• Clerical experience preferred
• Ability to multitask and prioritize effectively
• Must be able to work in a fast-paced environment
• Strong knowledge of Microsoft products
• Some bookkeeping experience preferred
• Flexible and willing to learn
• Strong attention to detail and organizational skills
• Background check and drug screening required

Ready to take control of the way you work? Complete our application to join the PeopleReady team today.