Job Details

Customer Service Representative I

Our logistics client in Dallas, TX, is seeking a Customer Service Representative I to join their team. This individual will provide customer support, monitor delivery activity, and ensure a smooth flow of operations. They are seeking someone who is professional, detail-oriented, and able to multitask in a fast-paced environment.

Opportunity: Contract
Location: Dallas, TX (100% on-site)
Schedule: Monday - Friday, 6:00 AM - 2:30 PM
Compensation: $21.25/hour
Responsibilities:

• Assist customers and business partners via phone and email.
  
• Handle customer complaints in a calm and professional manner.
  
• Diagnose, assess, and resolve customer and delivery-related issues.
  
• Monitor progress of delivery routes to ensure timely and accurate service.
  
• Scan haul-away pods and verify stamps for record accuracy.
  
• Process delivery order updates including changes or cancellations.
  
• Document interactions and follow up on open issues as needed.
  
• Maintain a high level of service while working under pressure in a fast-paced environment.

• Experience with Microsoft Office programs including Word, Excel, PowerPoint, and MS Project.
  
• High school diploma or equivalent (preferred).
  
• 1+ year of related experience, ideally in a call center or customer service environment.
  
• Strong customer service and conflict-resolution skills.
  
• Excellent organizational skills with the ability to multitask.
  
• Ability to remain calm under pressure and deliver solutions that exceed customer expectations.
  
  Category Code: JN003, JN014
  #LI-MS1