Job Details

General Manager

Total compensation for the General Manager/Operating Partner position is $61,000 - $85,000 DOE.

The General Manager is an Operating Partner responsible for developing a strong staff to satisfy the sales, production, service, and supervisory needs of the unit. Ensures recruiting, budgeting, marketing and sales goals are obtained throughout the assigned unit. Utilizes the sales and marketing plan as the basis for setting customer service goals to improve sales through increased customer traffic. Makes decisions regarding the recruitment, development and performance of staff. Demonstrates a willingness to listen to team members and address problems. Ensures a clean, safe, and energy efficient operation during each shift. Ensures the store is always, in the customer's eye, "ready for business."

To continue the path for career success at Whataburger, the General Manager will participate in the skills development program and will be required to achieve certifications associated with the position.

Benefits include competitive weekly pay, a bonus (incentive) program, schedule flexibility, leadership development and career growth opportunities, tuition reimbursement program, 401(k) plan, discounted meals, service awards, scholarship program, Whataburger Family Foundation (hardship grant assistance), chaplain service, and paid vacations.

Responsibilities

Leadership and Communication:

• Protects and promotes the Whataburger Brand at all times.
• Consistently completes Orange Guidebook (OGB) and NSF checklist.
• Conducts and attends meetings as required.
• Schedules and conducts LTO training sessions.
• Attends Quarterly Business Meeting.
• Attends GM meetings as necessary.
• Reports critical or unplanned situations to the Area Manager.
• Communicates needs, deviations, exceptions, and other pertinent operating data to Area Manager.
• Communicates immediate maintenance needs of revenue producing equipment.
• Ensures compliance of Family Member Guidelines.
• Prepares and presents ideas and recommendations to peers and upper management.
• Prepares standard and special reports for upper management.
• Communicates direction clearly and follows up to ensure actions are carried out.

People:

• Demonstrates Whataburger's Family Value Proposition:
• Pride, Care, and Love.
• Ensures responsible sourcing, interview, selecting, and placing of candidates.
• Actively utilizes tools for recruiting and talent selection.
• Pre-screens and interviews potential job candidates, performs reference checks.
• Conducts New Hire Orientation and schedules new hire training shifts.
• Identifies and trains Team Members for future Team Leader and Manager roles.
• Ensures the training of the staff and maintains a program to satisfy the restaurant's staff development plan.
• Conducts and reviews training certifications.
• Conducts performance reviews and works with employees to correct deficiencies.
• Administers disciplinary action, up to and including termination.
• Conducts and processes merit increase reviews.
• Oversees effective scheduling based on forecasted sales.
• Recognizes and rewards top performers.
• Maintains professional relationships with Team Members.
• Communicates all harassment complaints and policy violations.
• Exemplifies leadership and stands out as a role model.
• Maintains an effective working relationship with management team.

Systems:

• Ensures performance of administrative tasks.
• Makes payroll corrections.
• Reviews payroll data.
• Reviews OGBs and addresses issues.
• Reviews pass-down communications.
• Communicates maintenance issues and follows up with resolutions.
• Ensures completion and accuracy of end of day paperwork.
• Completes food and supply orders.
• Conducts cash handling audits.
• Ensures accuracy of deposit preparation and roll change delivery.
• Ensures compliance of all deposit and cash handling procedures.
• Investigates cash and inventory losses.
• Conducts and reviews Quality and Food Safety Audits.
• Tracks performance per meal segment.
• Sets individual goals to increase sales.
• Monitors quality of food production, customer service, and speed of service.
• Greets customers and solicits feedback.
• Ensures accurate inventories and efficient ordering.
• Implements effective receiving procedures.
• Ensures food production equipment is maintained.
• Ensures each Manager provides a clean, safe, and energy efficient operation.
• Presents a clean, organized, quality eating environment.
• Protects and promotes the Whataburger Brand.
• Investigates and ensures accurate reporting of safety incidents.
• Works with Area Manager on Public Relations programs.
• Ensures hiring process and orientation conducted in a timely manner.
• Completes end of period paperwork.
• Implements effective suggestive sales techniques.
• Provides a safe environment for customers.
• Ensures all food cost control systems are in place.
• Ensures compliance with food handling certifications.
• Assumes additional responsibilities as assigned.

Customer:

• Establishes and maintains effective working relationships.
• Develops and maintains external cooperative relationships.

Finance:

• Demonstrates fiscal responsibility with all Company assets.
• Manages expense items as authorized by the Area Manager.
• Ensures accurate cash handling and security procedures.
• Achieve the sales plan and manages expense budgets.
• Is accountable for meeting GOP budget items.

Physical Requirements:

• Must be able to lift up to 50 lbs.
• Must have the ability to stand during entire shift.
• Ability to reach, bend, stoop, lift, shake, stir, pour, carry and push.
• Ability to read (Orders on tickets, Menu Board, receipts, etc.)
• Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood and produce items.
• Frequent washing of hands.

Key Performance Indicators:

• Consistently improves FMSAT engagement scores.
• Achieves budgeted sales and transaction growth.
• Utilizes budgeted labor within goals.
• Ensures unit is stocked with needed food and paper supplies.
• Achieve budgeted OSAT/SMG survey amounts and percentages.
• Achieve exemplary OEW, NSF, Local Health Inspection scores.