Job Details

Account Manager, Professional Membership

American Heart Association seeks an experienced Account Manager to oversee institutional awards and the Fellow of the American Heart Association program. The role ensures efficient program operations, equitable selection processes, and impactful recognition of academic, professional, or research excellence.

Overview

Since 1924, the American Heart Association has cut cardiovascular disease deaths in half. We need passionate individuals to accelerate progress and ensure a healthier future for all.

Responsibilities

• Develop, implement, and scale a sustainable plan for the Fellow of the American Heart Association program, ensuring robust membership recruitment and retention.
• Manage the full lifecycle of awards and fellowships, including application, review, selection, and reporting.
• Facilitate review panels and selection committees, ensuring transparency and fairness; refine evaluation criteria and guidance.
• Maintain accurate records and databases of applicants, recipients, and program metrics.
• Promote opportunities through targeted outreach, events, and digital platforms; serve as the primary point of contact for applicants, reviewers, and stakeholders.
• Oversee key volunteer committees that manage global and domestic fellowship programs.
• Manage and execute the Distinguished Scientists award program, including the nominations process, awards selection, and annual onsite programming at Scientific Sessions.
• Analyze data to improve program effectiveness, monitor outcomes, and prepare relevant reports.
• Identify and implement enhancements to streamline operations and improve user experience.
• Stay current with best practices in fellowship and award management.
• Collaborate with internal departments and external partners to align program goals, support stewardship efforts, and highlight recipient achievements.

Qualifications

• Bachelors degree from a four?year college or university.
• Minimum of three (3) years of project management experience in a professional business setting; preferably 4+ years of program management, higher education, or nonprofit administration.
• Strong organizational, communication, and interpersonal skills; volunteer management experience highly desirable.
• Experience with scholarship, grant, or fellowship administration highly desirable.
• Proficiency in data management and digital platforms (e.g., CRM, application portals) and Microsoft applications (Word, Excel, PowerPoint, Outlook).
• Ability to prioritize multiple projects simultaneously in a fast?paced environment.
• Ability to meet established deadlines while working independently.
• Excellent customer service skills toward internal and external customers.
• Travel overnight, approximately 10% of the time.

Preferred Skills

• Prior nonprofit experience.
• Collaboration skills and ability to work as part of a team.

Compensation & Benefits

• Competitive base salary, reviewed regularly against market values.
• Performance and recognition through annual salary planning and incentive programs.
• Comprehensive benefits including medical, dental, vision, disability, and life insurance; robust retirement program with employer match.
• Professional development opportunities through HeartU and Employee Resource Groups.
• Paid Time Off (PTO) starting at 16 days for new employees; 12 paid holidays per year.
• Tuition assistance for career?related education.

Equal Opportunity Employer

American Heart Association is an equal opportunity employer and values diversity. We encourage applicants of all backgrounds to apply.