Job Details

Description

The Security Officer plays a critical role in supporting Downtown Dallas Inc. (DDI) and the Downtown Public Improvement District by ensuring a safe and welcoming environment for all who live, work, and visit Downtown Dallas. This position is responsible for patrolling designated areas, deterring crime, and assisting in public safety initiatives. Additionally, the officer works closely with local law enforcement, social service organizations, and business owners to address quality?of?life concerns, enhance community engagement, and support efforts to reduce homelessness and criminal activity in the district.

Responsibilities

• Provide a highly visible uniformed presence by patrolling designated areas on bicycle or foot to enhance security and public safety perception.
• Deliver excellent customer service to citizens, visitors, and businesses by answering questions, providing directions, and addressing concerns.
• Engage with individuals to resolve quality?of?life issues while ensuring compliance with local ordinances and safety regulations.
• Support the Dallas Police Department (DPD) by assisting in identifying suspects and addressing criminal activity when required.
• Collaborate with the City Square Homeless Outreach Team to engage with the homeless population and address quality?of?life concerns.
• Monitor and report equipment failures, including streetlights, traffic signals, signage, and pedestrian amenities.
• Provide emergency response assistance, including administering first aid and assisting in crisis situations when necessary.
• Monitor high?risk and high?traffic pedestrian areas to deter crime and improve public safety.
• Assist with security and logistics for special events hosted within the Downtown Dallas area.
• Always represent Downtown Dallas Inc. (DDI) and the Downtown Public Improvement District professionally, whether on the job, attending meetings, or working special events.
• Complete daily activity reports and incident documentation as required by the shift supervisor.
• Utilize Microsoft Office and web?based applications for reports and data entry.
• Effectively operate a two?way radio using 10?codes for secure communication.
• Stay up to date on City of Dallas codes and ordinances relevant to security and public safety.

Preferred Qualifications

• Four (4) years of security experience, preferably in patrolling property or responding to calls for service.
• Prior military or law enforcement experience strongly encouraged to apply.
• One to two years of college education in criminal justice, public administration, social services, or a related field.
• Experience as a security officer, military personnel, or municipal police officer with a background in property patrol and response to calls for service.
• Proficiency in Microsoft Office Suite and web?based computer applications for reporting and administrative tasks.
• Bilingual ability is highly desirable.

Minimum Requirements

• Must be 21 years of age or older.
• Valid State Drivers License with a clean driving record.
• Possession of a Level II Security License (or eligibility to obtain one before employment).
• Ability to pass pre?employment physical, drug screening, background check, and FBI fingerprinting.
• Must pass the Minnesota Multiphasic Personality Inventory (MMPI) Test.
• Availability of working early mornings, nights, weekends, and holidays as required.

Education and Experience

• High school diploma or GED required; at least two years of college education is preferred.
• Completion of requirements for becoming a Commissioned Security Officer in the State of Texas (Level II Security License required).
• Experience or strong interest in law enforcement, public administration, social services, or community development.
• Proficiency in Microsoft Office Suite and web?based reporting applications.
• Bilingual ability is highly desirable.

Physical Demands

• Extensive walking, standing, biking for the duration of the shift. Weight limit for Bike and Trike is 300 lbs.
• Ability to work outdoors in extreme weather conditions for the duration of shift.
• Occasional light lifting, up to 20 pounds.