Job Details

Join our IT team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere, every day.
Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!
Position: EDI Coordinator II
Department: Information Technology
Work Location: Hybrid (work 3 days onsite)
* El Paso, TX,
* Plano, TX,
* Arlington, TN.
Hybrid Schedule: At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations.
What you will be doing:
Serves as lead for all communication between internal users, external trading partners, and external EDI network providers. Responsible for advanced troubleshooting with new and existing trading partners to solve communication issues. Sets-up new trading partners, tests new and existing trading partner data maps, monitors communication system status, tests procedures during EDI application software upgrades, and maintains the EDI procedures. Assists the department from home bringing up the EDI server, fixing communication issues, and notifying the EDI team of their status and escalating them, as needed.
* Serve as the primary point of contact for internal users, external trading partners, and EDI network providers.
* Implement and maintain EDI processes, including setup of new trading partners, data mapping, and system monitoring.
* Perform full-cycle EDI testing for interfaces within EDI and Oracle Applications ERP systems.
* Troubleshoot and resolve communication and transactional issues to ensure successful, error-free data transmissions.
* Monitor EDI communication systems (Gentran Server, Lansa Integrator AS2, VAN, SFTP) and maintain healthy system uptime.
* Handle exception alerts, re-process transactions as needed, and document all issues thoroughly.
* Collaborate with team members to support existing EDI processes and share knowledge.
* Complete tasks within defined development timelines and ensure smooth go-live transitions.
* Assist with maintenance tasks, new projects, and off-hours/on-call support as part of a rotation.
* Provide excellent customer service through timely resolution of issues, minimizing chargebacks, and maintaining high satisfaction.
* Adhere to company standards and demonstrate flexibility, teamwork, and professionalism.
Skills needed to be successful in this role:
* Excellent oral and written English communication skills.
* Excellent organizational and analytical skills.
* Excellent multitasking skills, time management and efficiency.
* Excellent team player.
Minimum Qualifications:
* Bachelor's Degree from an accredited four-year college or university in related technology profession/field.
* 4+ years of EDI experience working within a Gentran Server environment.
* Background in EDI Implementation and IBM Gentran Windows Server Experience
* Experience with AS2, VAN, SFTP communication topics.
* Experience with Agile methodologies, JIRA.
* Experience with retail EDI OTC, procurement and 3PL process flows.
* Experience with Global EDI protocols (North America, Europe, and Asia).
* Experience with Microsoft Office tools (Word, Excel, Outlook, etc.,).
* Must be available to work in a rotation, with other team members, to handle off hours - "On Call" duties.
Preferred Qualifications:
* Experience with Boomi/Cleo/IBM B2Bi EDI Platform.
* Experience in writing SQL queries.
* Experience in Oracle Application process flows.
Benefits: Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.
Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.
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For more information about Helen of Troy, visit www.helenoftroy.com. You can also find us on LinkedIn, and Glassdoor.
Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thoughts, cultures, and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
We will provide individuals with disabilities with reasonable accommodations to participate in the job application process. If you would like to request an accommodation, please contact Human Resources at (915) ###-####.
Founded in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia. We boast a collection of renowned brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June - many of which rank #1, #2, or #3 in their respective categories, making the Helen of Troy name synonymous with excellence and ingenuity.
At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability. Embracing a culture of collaboration internally and externally, we are committed to providing innovative solutions tailored to consumers, operational excellence, global scalability, and exceptional shared services to support our brand portfolio. This dedication to fostering development and success sets Helen of Troy apart as a pioneer in the industry, propelling our brands to unparalleled heights of success and recognition worldwide.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.