Job Details

Our associates celebrate lives. We celebrate our associates.

Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manage the daily operations of multiple locations and multiple lines of business within the Funeral Home industry. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

Financial Management

* Develop annual business plan

* Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals

* Accountable for monitoring and achieving annual financial goals

* Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions

* Approve expenditures and invoices including overtime

Operations

* Manage the day-to-day activities ensuring on-time services; exceeding client family expectations

* Remove barriers, encourage ideas, and identify improvements

* Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability

* Assure the location's operating practices comply with applicable federal & state regulations and Company policies

* Responsible for establishing location goals and priorities

* Develop, communicate, and monitor goals, priorities, processes and procedures

* Manage frontline supervisor's responsibilities, expectations, and accountabilities

* Effectively present and communicate Company and Market strategies, values, and goals to location staff

* Collaborate with Location Management for resource sharing, ideas, and business or operational enhancements

* Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements

* Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture

* Ensure all safety, quality control, and compliance standards are adhered

People Development

* Develop a strong, trusting, and reliable team

* Understand team members career aspirations and provide assignments to develop skills and/or close gaps

* Constructively address issues and provide tangible and appropriate feedback

* Develop frontline supervisors' proactive and collaborative management style in order to increase employee engagement and minimize turnover

* Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration

* Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff

* Establishes pay, recommends pay increases, special pays, and career advancements

* Discipline staff as necessary; writes development plans to close behavior or skill gaps

* Collaborates with Human Resources throughout discipline, development, and termination processes

* Recommends and discusses terminations with Market Leadership

MINIMUM Requirements

Education

* High School Diploma or equivalent required

* At least twelve (12) hours college courses in Finance & Accounting strongly preferred

* At least twelve (12) hours college courses in Marketing or Business strongly preferred

Certification/License

* Requires applicable state Funeral Director Licensure

* Technical schooling diploma Funeral Services/Mortuary Science preferred

* Bachelor's degree in Mortuary Science where required by state law

Experience

* At least nine (9) years industry experience in applicable discipline with progressively increased responsibilities

* At least four (4) years' experience managing people and effectively managing budgets and expense control required

Knowledge, Skills and Abilities

* Knowledge of industry competitive pricing, demographic patterns, and market competition strongly desired

* Knowledgeable in Financial and Business acumen

* Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers

* Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint

Work CONDITIONS

Work Environment

* Work indoors and outdoors during all seasons and weather conditions

* Care center personnel may have exposure to various chemicals and fluids

* Cemetery personnel may have exposure to chemicals and equipment

* Limited amount of local and/or multiple location traveling required

* Professional Dress is required when in contact with families

* Personal safety equipment/appropriate attire required for cemetery or crematory environment

Work Postures

* Frequent, continuous periods of time standing, up 6 hours per day

* Sitting continuously for many hours per day, up to 6 hours per day

* Climbing stairs to access buildings frequently

Physical Demands

* Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

* Ability to lift up to 50 lbs. to assist with moving bodies

Work Hours

* Working beyond "standard" hours as the need arises

* Travel up to 25%

Postal Code: 75159

Category (Portal Searching): Operations

Job Location: US-TX - Seagoville