Job Details

Patient Care Specialist

We are seeking a dedicated and compassionate Patient Care Specialist for our client's team. The ideal candidate will have experience working with patients or medical practices and aims to minimize training time through their existing expertise. This position requires strong communication skills, particularly in handling patient interactions over the phone and making calls on behalf of doctors.

Job Responsibilities

Provide exceptional customer service to patients and their families.

Handle patient inquiries and concerns promptly and professionally, ensuring a positive experience.

Coordinate appointments, referrals, and follow-up care as needed.

Communicate effectively with healthcare providers and other staff members to ensure seamless patient care.

Maintain accurate and up-to-date patient records and documentation.

Assist with administrative tasks such as scheduling, billing, and insurance verification.

Collaborate with interdisciplinary teams to optimize patient outcomes and satisfaction.

Adhere to all HIPAA regulations and maintain patient confidentiality at all times.