Job Details

Mailbox Operations Specialist

The Mailbox Operations Specialist will manage high-volume mailbox operations for Incumbent Local Exchange Carrier (ILEC) meet-points and XML gateway requests across 21 states.

Position Overview

The Mailbox Operations Specialist will manage high-volume mailbox operations for ILEC meet-points and XML gateway requests across 21 states.

Key Responsibilities

• Manage the ILEC MeetPoint Mailbox, processing approximately 400 requests per month for circuit information between Common Language Location Identification (CLLI) codes.
• Respond to customer requests for meetpoint information, perform redesigns, and help establish new meet-points.
• Operate the XML mailbox to process requests for establishing or updating Local Service Request (LSR) XML Gateway connectivity.
• Create CLEC test and Production APPL IDs to facilitate customer order submissions.
• Coordinate and facilitate calls among client's test managers, IT, and customers for platform testing, troubleshooting, and migrations.

Required Skills

• Bachelor's degree (strongly preferred) or 5-8 years of experience in a related field or an equivalent combination of education and experience.
• Experience in telecom operations, customer service, and/or technical support roles.
• Strong organizational and multitasking abilities.

General Technical Skills

• Understanding of circuit provisioning, CLLI codes, and mailbox operations.

Preferred Skills

• Familiarity with LSRs, XML gateway interfaces, and wholesale telecom processes.
• Technical troubleshooting and customer communication skills.
• Ability to manage and prioritize high-volume requests in a fast-paced environment.

Pay Range

$50-55/hr. Specific compensation will be determined by scope, complexity, location, and candidate qualifications. Includes benefits such as medical, dental, vision, 401(k), PTO, sick leave, and other benefits mandated by applicable state or localities.

Seniority Level

• Mid-Senior level

Employment Type

• Contract

Job Function

• Management and Manufacturing

Industries

• IT Services and IT Consulting