Job Details

Job Title: Call Center Agent
Company: Seronda Network
Location: Dallas, TX
Salary: $55,000 - $63,000 per year
Job Type: Full-Time

About Us

Seronda Network is a dynamic and forward-thinking organization dedicated to connecting businesses with the tools they need to thrive in a rapidly changing digital world. Our innovative solutions and commitment to excellence have positioned us as a leader in the industry. We believe in fostering a supportive and inspiring work environment that empowers our team to excel.

Job Description

We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service while assisting them with their inquiries, complaints, and requests. The ideal candidate will possess outstanding communication skills and a strong desire to help others.

Responsibilities

• Answer inbound calls from customers promptly and professionally.
• Resolve customer inquiries and complaints in a timely and efficient manner.
• Maintain accurate records of customer interactions in the database.
• Provide product and service information to customers as required.
• Identify and escalate priority issues to the appropriate department or supervisor.
• Follow up with customers to ensure their issues have been resolved satisfactorily.

Requirements

• High school diploma or equivalent; associate degree preferred.
• Proven experience in a customer service role, preferably in a call center environment.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient in using computers and customer service software.
• Ability to work in a fast-paced environment and handle high call volumes.

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) plan with company matching.
• Opportunities for professional development and growth.
• A collaborative, inclusive workplace with a focus on work-life balance.