Job Details

Job Title: Entry Level Customer Service Assistant
Company: Seronda Network
Location: Dallas, TX
Salary: $55,000 - $63,000 per year
Job Type: Full-Time
About Us

Seronda Network is a dynamic and forward-thinking organization dedicated to connecting businesses with the tools they need to thrive in a rapidly changing digital world. Our innovative solutions and commitment to excellence have positioned us as a leader in the industry. We believe in fostering a supportive and inspiring work environment that empowers our team to excel.
Job Description

As an Entry Level Customer Service Assistant, you will play a critical role in delivering outstanding service to our customers and ensuring their experience with our company is positive and memorable. This is an excellent opportunity for individuals who are passionate about helping others and are looking to begin their career in customer service.
Responsibilities

• Assist customers with inquiries via phone, email, and face-to-face interactions.
• Provide information about products and services to help customers make informed decisions.
• Process transactions, including payments and returns, accurately and efficiently.
• Resolve customer complaints and issues in a professional manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with the customer service team to improve processes and customer satisfaction.

• High school diploma or equivalent is required; some college coursework is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-oriented mindset.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficient in using computers and customer service software.
• Demonstrated ability to work well in a team setting.

• Competitive salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) plan with company matching.
• Opportunities for professional development and growth.
• A collaborative, inclusive workplace with a focus on work-life balance.