Job Details

Overview

Are you ready to take your career to the next level as a Market Director within Project Farma? We are looking for a strategic and visionary leader to make a significant impact on our business and drive growth within an assigned market.

Position Summary: As the Market Director, you will be at the helm of our market operations, responsible for overall performance, revenue growth, and client satisfaction. You will lead a high-performing team, develop talent, and maintain executive-level client relationships. Your strategic vision and leadership will be crucial in expanding our footprint and ensuring top-notch delivery.

Key Responsibilities

• Develop and execute a comprehensive market strategy to position the firm as a leader in CQV services.
• Identify emerging trends, client needs, and competitive landscapes to position service offerings for growth of existing partnerships and clients.
• Build and maintain strong relationships with key clients, industry stakeholders, and strategic partners.

Business Growth & Development

• Coordinate with Site Leads across the region to maintain site dashboards, identify top accounts, and strategically pursue expansion opportunities.
• Participate in market-based industry events to build a local network and identify potential new business opportunities.
• Provide input into all new site RFPs within the market.
• Collaborate with marketing to support thought leadership through white papers and conference speaking.
• Drive business development initiatives with the Project Farma Lead Generation Team, including identifying new opportunities, expanding client portfolios, and securing high-value contracts.
• Coordinate with Lead Generation Team to create targeted campaigns that enhance brand visibility and generate leads.
• Set and achieve revenue targets by leveraging market insights and optimizing pricing strategies.

Talent Development

• Oversee career trajectory of resources in the market (including travel assignments).
• Provide input on talent management decisions within the market (including performance management).
• Coach, mentor, and develop Site Leads within the market.
• Develop and maintain active succession plans across all sites.
• Collaborate with HR, VPs, and peer Market Directors to share best practices across markets.
• Lead, mentor, and inspire a high-performing team, fostering accountability and excellence.
• Set clear performance goals, provide regular feedback, and facilitate professional development opportunities.
• Enhance retention by promoting a collaborative work environment and recognizing achievements.

Resource Management

• Provide input on resourcing decisions within the market.
• Partner with Finance and VPs to forecast future resource needs and maintain a forward-looking resource plan.
• Proactively manage resource utilization and staff mix to ensure high-quality delivery while maintaining target profitability.

Technical Delivery

• Work with RVPs to ensure appropriate staffing for high-quality delivery.
• Serve as a technical subject matter expert as needed to support other Market Directors and Site Leads by advising on complex CQV challenges and service delivery innovation.
• Escalation point for key client contacts on technical delivery issues.
• Ensure delivery of high-quality CQV services that meet client specifications, regulatory requirements (e.g., FDA, GMP), and industry standards.
• Oversee project execution from planning to validation and closeout, ensuring timelines and budgets are met.
• Aim to achieve annual billable hours target of at least 30 hours per week or as set annually with leadership.
• Oversee project profitability by managing resource allocation and costs; drive process improvements to enhance margins without compromising quality.
• Monitor financial KPIs and adjust strategies to maximize EBITDA.

Qualifications

• 10+ years in consulting and/or engineering services with at least 7+ years in CQV or related disciplines (e.g., validation, commissioning, quality assurance), or 7+ years of relevant internal experience within Project Farma.
• Bachelor's degree in engineering, Life Sciences, or a related field (advanced degree or MBA preferred).
• Proven track record of driving revenue growth, managing P&L, and achieving financial targets in a services environment.
• Strong leadership experience with a history of building and retaining high-performing teams.
• Deep understanding of CQV processes, regulatory requirements, and industry standards in pharma/biotech.
• Exceptional communication, negotiation, and stakeholder management skills.
• Ability to thrive in a fast-paced, client-focused environment.
• Servant leadership mindset aligned with the company culture of philanthropy, teamwork, development, and patient focus.

Other Required

• Willingness to travel across the market as needed. We cannot employ anyone with an invalid driver's license.

Benefits

• Competitive salary based on experience
• Annual discretionary bonus
• Medical, Dental, and Vision insurance from first day of employment
• 401k plan with company match
• Paid Time Off and company holidays
• Company-paid maternity and parental leave
• Continuing education assistance

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