Job Details

Client Service Representative. We are seeking an experienced Client Service Representative to join our team at VCA Forney Animal Hospital. Were looking for a personable, yet highly professional, CSR to bring their positive energy to our team. Why We Need You. As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: - Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. - Scheduling and confirming appointments. - Placing outbound calls for follow-ups and reaching out to prospective clients. - Presenting and explaining fees, including processing payments. - Recommending, selecting, and obtaining products and services, including prescriptions. - Answering questions regarding products and services, including educating clients on...Client Service, Representative, Service, Animal Care, Retail, Client