Job Details

The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Highgate Hotel standards. Responsibilities Answer all incoming calls promptly, in an attentive, courteous and efficient manner. Answer guest inquiries about hotel services, facilities and hours of operation. Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible. Enter reservations into the computer according to standard operating procedures. Communicate and work closely with the Sales Department concerning group bookings. Maintain availability calendar and communicate all relevant information to the operations staff. Maintain accurate files and reports. Handle all special reservations, to include V. I. P. reservations, packages and discounts. Book and block rooms using hotel s...Reservations, Agent, Reservation, Operations, Hotel