Job Details

USA PRIME SPORTS

Company Overview: USA Prime Sports is a dynamic and rapidly growing company that is making a significant positive impact on youth sports nationwide. We are a financially stable business experiencing explosive growth, offering a unique opportunity for individuals looking to thrive in a fast-paced environment. Our mission is to improve the youth sports experience for players, families, coaches, and club owners across the country.

Job opening for an Customer Service Manager

JOB SUMMARY

USA Prime Sports is looking to add a Customer Service Manager to our team. This position will be responsible for answering calls, managing uniform inventory in our office and warehouse, managing customer emails, providing product and service information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer's problem with accuracy and efficiency.

Is this job for you?

The best Customer Service Manager is genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Including through customer emails and are willing to do whatever it takes to get the job done. A Customer Service Manager can put themselves in their customer's shoes. Problem-solving comes naturally to them. They are confident at troubleshooting and investigating if they don't have enough information to answer customer questions or resolve complaints.

DUTIES AND RESPONSIBILITIES

• Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to manage physical inventory by building boxes, repackaging items, and organizing inventory rooms by lifting and moving boxes to maximize space
• Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Ability to learn and follow all customer service procedures and policies
• Record, organize, and file customer interactions and profile/account changes
• Able to address returns, refunds, and shipping tracking numbers
• Prep work for our team store apparel or player uniforms

REQUIREMENTS, QUALIFICATIONS, EXPERIENCE

• College Graduate
• Proficiency with CRM systems specifically ZOHO
• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and handling phone systems
• Proficient in computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts. Specifically, Microsoft Excel
• Excellent time management and prioritization skills
• Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
• Manage large amounts of customer emails efficiently and maintain high customer satisfaction
• Identify and assess customers' needs to achieve satisfaction
• Customer-focused for positive customer experience and resolution

COMPENSATION

Monday to Friday 9:00 am to 5:00 pm

Health Insurance, PTO

LOCATION

This job is a 100% “In Office” position at

USA Prime Sports

17440 Dallas Pkwy #116

Dallas, TX 75287