Job Details

CornerStone Professional Placement is seeking a Call Center Manager for a client in the Mesquite, TX area. As the Call Center Manager, you will oversee the daily operations of the call center, ensuring agents are efficient, maintaining quality assurance, and managing service levels and abandonment rates. This role offers competitive compensation, a supportive team environment, and opportunities for professional growth. APPLY NOW!

Requirements & Responsibilities for the Call Center Manager:

• High School Diploma or GED
• At least 5 years of management/supervisory experience
• Oversee agents' time management, provide regular coaching, and handle escalated calls
• Manage service levels and abandonment rates on a daily, weekly, and monthly basis
• Complete payroll duties and ensure adherence to company policies
• Conduct quality assurance monitoring and assist in managing shrinkage
• Ability to analyze data and create presentations for management
• Bilingual in Spanish is a plus; candidates must pass a drug test and background check

Compensation for the Call Center Manager:

• Employment Type: Full-Time, Direct Hire
• Schedule: Monday to Friday - 40 hours per week
• Salary/Pay: $60,000 - $70,000
• Location: Mesquite, TX (Onsite)
• Benefits: Full Benefits package