Job Details

>> We offer our team the best <<

• Medical, Dental and Vision Benefits
• Continued Education
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

Position Summary: This position is responsible for providing support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to requests for technical support from multiple sources. Documents, tracks and monitors the problem to ensure a timely resolution.

Schedule: This is an hybrid position that can be either in our Support Center in Downers Grove IL or Corporate office in Frisco, TX.

Essential Duties:

• Provides exceptional customer service in a friendly and timely manner to all internal and external customers
• Troubleshoots service requests over the phone, in person, or by using remote control tools
• Installs and configures computer hardware, peripherals, and software as needed
• Repairs hardware or schedules repair with appropriate third parties
• Provides quotes and places orders for hardware and software in a timely and financially responsible manner
• Records and monitors service requests in a ticketing system
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards
• Performs other duties as assigned

Performance Responsibilities:

• Maintains positive internal and external customer service relationships
• Maintains open lines of communication
• Plans and organizes work effectively and ensures its completion
• Meets all productivity requirements
• Demonstrates team behavior and promotes a team-oriented environment
• Actively participates in continuous quality improvement
• Represents the organization professionally at all times

Position Requirements & Competencies:

• Associate's degree and five years' experience in a related field or equivalent combination of education and/or experience
• Works with minimal guidance and supervision
• CompTIA A+ or Microsoft Certified Technology Specialist (MCTS) certification preferred
• Familiar with common hardware and software used in an office environment
• Prioritizes tasks and manages time with strong multi-tasking skills
• Excellent judgment and decision-making skills
• Travel up to 25%
• Excellent oral and written communication skills
• Ability to multi-task under tight deadlines

• Strong communication skills and interpersonal skills

To apply via text, text 7347 to 334-###-####.

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