Job Details

Description

Do you have proven analytical capabilities to identify business opportunities, use data analysis and understanding of business objectives to solve difficult problems to drive decision and action to help us build state of the art Global Services and Support organization?

At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. We set big goals and are looking for people who can help us reach and exceed them. Amazon Web Services (AWS) is one of the worlds most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Amazon Web Services, Inc. provides services for broad range of applications including compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), security, and application development, deployment, and management.

AWS Global Services Capacity Planning team is looking for a strong, talented Business Analyst to analyze contact and volume forecasting, discovering insights and identifying opportunities through the use of data anlysis to drive business and operational improvements. You are passionate about building solutions that will help drive a more efficient operations network and optimize cost. In this role, you will partner with data scientists, capacity planners, business intelligence, operations, training, workforce management and finance teams, driving analytical solutions across the network influencing the long-term strategy of the business.

We are looking for an experienced and motivated Business Analyst with proven abilities to build and manage data analysis projects, analytical solutions, identify data requirements, build methodology and tools that are analytically grounded. You are customer obsessed, innovative, independent, results-oriented and enjoys working in a fast-paced growing organization. An interest in operations, process improvement is helpful. The ability to embrace this ambiguity and work with a highly distributed team of experts is critical. You will likely to work in Python or R, analyzing the data. Your problem solving ability, knowledge of data analysis and ability to drive results through ambiguity are more important to us.

Key job responsibilities

You will be responsible for performing in-depth data analysis to uncover trends, patterns, and key drivers that impact the capacity planning process. This will include conducting ad-hoc analyses and deep dives to provide data-driven insights that support strategic decision-making. You will also work closely with the Business Intelligence team to design, develop, and maintain effective reporting and visualization solutions, ensuring that these tools are tailored to the specific needs of Capacity Planners and Data Scientists

Continuous process improvement and automation will be a key focus area for you. You will identify opportunities to streamline and optimize the capacity planning process through the use of technology and automation, collaborating with cross-functional teams to design and implement process improvements that enhance efficiency, data quality, and decision-making.

You will serve as a trusted partner and subject matter expert for Capacity Planners, Data Scientists, and other key stakeholders within the Global Services organization. You will facilitate effective communication, collaboration, and knowledge sharing across teams to ensure a unified, data-driven approach to capacity planning, and proactively identify and address any roadblocks or challenges that may impact the successful delivery of capacity planning initiatives.

A day in the life

As a Business Analyst within the Global Services Capacity Planning team, your primary responsibilities will include comprehensive business requirements gathering and analysis. This will involve collaborating closely with Capacity Planners, Data Scientists, and Business Intelligence teams to deeply understand their data, reporting, and analysis needs.

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, theres nothing we cant achieve in the cloud.

About Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Basic Qualifications

- Bachelor's degree or equivalent

- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience

- Experience with SQL

- 3+ years of business analyst, data analyst or similar role experience defining requirements and using data and metrics to draw business insights

- 3+ years of business or financial analysis experience; making business recommendations and influencing stakeholders

Preferred Qualifications

- Experience in R or Python

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,900/year in our lowest geographic market up to $143,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.