Job Details

Alto Dispatch & Driver Support Overview:

Alto is the better way to rideshare. We exist to create remarkable journeys. We aspire to elevate the entire ride experience - from ordering to exiting - in a way that is both striking and seamless. We are proud to be a part of each client's unique journey - getting them where they want to go in a way they can feel good about.

The Alto Dispatch team is one of the most important functions on the Operations team. You will be actively managing the fleet & drivers, assisting & supporting drivers on the road, coordinating trips between passengers & drivers and ensuring smooth operations during the shift.

Alto is a fast-paced, high-growth startup based out of Dallas. You will join an early stage company on a highly passionate team and have the opportunity to build & shape current processes and operating procedures.

www.ridealto.com

Shifts available: All shifts available. We operate a 24 hour/7 day/52 week business.

Tasks

• Schedule or dispatch drivers, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using Zello or mobile phones.
• Oversee all communications within specifically assigned trips.
• Receive or assign trips to drivers.
• Advise Drivers and the DFW Operations Team about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
• Arrange for necessary repairs to restore service and trips.
• Ensure timely and efficient movement of Alto vehicles, according to routes and trips received.
• Coordinate lunches and end of shifts with Drivers based on company needs.

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Time Management - Managing one's own time and the time of others.
• Service Orientation - Actively looking for ways to help people.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Negotiation - Bringing others together and trying to reconcile differences.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

• Call center with high volume of calls.
• One year in a customer service representative or dispatcher role.
• High School Diploma or Equivalent.

• Must be at least 18 years old

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.