Job Details

We're looking for motivated, engaged people to help make everyone's journeys better.
The Dispatcher is responsible for distributing information from telephone calls and computer printout reports to Transportation and other departments as required. The Dispatcher is also responsible for all flight billing reports to be accurate and submitted timely to billing office.

Main Duties and Responsibilities:

• Obtains final count of passengers on each flight from a computer printout form and/or information received via the telephone
• Dispatcher will receive final count of passengers, flight number, and ship number information and document either electronically or manually if required.
• Communicates changes to the operation such as aircraft or gate changes.
• Keeps records of all incoming and outgoing information
• Routes records for corrections and distributes corrected records to designated departments
• Directs transportation employees on changes that may occur on the AOA through radio communications.
• Required to work in Tower operation and monitor Gate Management tool provided by airline.
• Receives phone calls, communicates verbally with superintendent, and ramp supervisor over telephone and radio

Qualifications

Education:

• High School Diploma or GED

Work Experience:

• 1 year of data entry or clerical experience.
• 2 years of experience in Airline Catering preferred.

Technical Skills: (Certification, Licenses and Registration)

• A valid driver's license.

• Ability to obtain Airport Transport Authority badge required
• Must comply with company policies

Language / Communication Skills:

• Excellent oral and written communication skills

• Bi-lingual in Spanish a plus

Job Dimensions

Geographic Responsibility: Unit

Type of Employment: Full-time or Part-time

Travel %: None

Exemption Classification: non-exempt

Internal Relationships: unit employees

External Relationships: customers

Work Environment / Requirements of the Job:

• Advanced typing skills
• Detail oriented and organized
• Basic knowledge of Microsoft Word, Excel and Access
• Basic math skills
• Ability to make sound operational decisions in challenging situations
• Highly motivated
• Good attendance and solid work performance
• Normal office environment.
• May be exposed to extreme temperature changes and noise.

Budget / Revenue Responsibility: (Local Currency)

Organization Structure

Direct Line Manager (Title): General Manager or Manager of Ops

Dotted Line Manager (Title, if applicable): 0

Number of Direct Reports: 0

Number of Dotted Line Reports: 0

Estimated Total Size of Team: 2

gategroup Competencies Required to be Successful in the Job:

• Thinking - Information Search and analysis & problem resolution skills
• Engaging - Understanding others, Team Leadership and Developing People
• Inspiring - Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving - Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

• We treat each other with respect and we act with integrity
• We communicate and keep each other informed
• We put our heads together to problem solve and deliver excellence as a team
• We have passion for our work and we pay attention to the little details
• We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
• We do what we say we will do, when we say we are going to do it

We care about our coworkers, always taking an opportunity to make someone's day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser:

We anticipate that this job will close on:
09/26/2024

For California Residents, please click here to view our California privacy notice.

If you want to be part of a team that helps make travel and culinary memories, join us!